Listen First!

Listen First!

A colleague sent this link to a great TED Talk. It is called Shut Up and Listen and was presented by Ernesto Sirolli. Check it out… it is a great reminder for all of us who seek to serve others.




  1. Mary Karlsson  March 21, 2013

    This is a great talk that echos the amazing keynote presention at the MN Evaluation Conference this month. Even in evaluating programs — in both international and domestic settings — we don’t ask what people wanted, or if programs measured up to their needs and expectations, but rather if programs measured donor’s expectations. The same thing happens in schools, businesses, government. Change initiatives get rolled out without listening first. People want to be heard, they want to share their needs, desires and constraints with leaders. Employees want change too, but want leaders to design effective solutions based on an understanding of the perspective on the front lines.

    • Carol  March 26, 2013

      Thanks, Mary! I so agree with you. Also, “listening first” is a great practice with everyone in our lives. Can you recall a time when you spoke quickly to what you thought you heard… or even before you heard anything… and came away with egg on your face? In a past life I was an elementary principal. It didn’t take me too long to learn that lesson… with kids, teachers, and parents. If only I would choose to “listen first” more of the time… what a more peaceful life I would have.


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